B2C experiences in a B2B environment


As Rolls-Royce drive their 'Power as Service' model, it's business critical for them to adapt to the evolving needs of their customers. They have incredible products and services, but how to reflect that in useful relevant ways and how to transform them digitally?

The Candyspace vision was to deliver a single, digital touchpoint, personalised and data-driven; a modern customer service platform to facilitate the dynamic live interactions expected by those customers, unifying several backend systems into a user-friendly interface. And Candyspace were excited to lead this digital transformation.

Our focus was on Rolls-Royce's internal and external users. To understand their needs and map them against business requirements required intensive workshopping, interviews and research.

Working in Agile sprints, we combined UX/UI, developer and product design skills to enable rapid MVP production proving the concept to internal stakeholders.

Candyspace delivered a fully functioning Angular front end, integrated with existing complex data and technology framework of Rolls-Royce's stack, giving users live monitoring of their engine assets and contracts. The Portal provides a platform for growth and service efficiencies across the business.

Services
  • User research
  • User testing
  • Prototyping
  • User experience
  • UI design
  • Service Design
  • Video
  • Front end development
  • Back end integration
  • QA testing
Deliverables
  • Digital design system
  • Prototype
  • Responsive web MVP
  • Display format
  • Video

I can't imagine how we could have achieved such a good result with any other partner.