Project Coordinator

Job Description

ABOUT US

Candyspace are tried and tested digital product experts, creating apps, websites and digital products for ambitious, results-focused organisations investing in growth, including some of the best-known brands in the UK and beyond.

Working at Candyspace is about building products that people love. We all work hard to define the sweetspot between customers' needs and the demands of the businesses who employ us. And by building products that they all love, we love those products too. To do this you will be a part of a diverse and inclusive team of like-minded people, ambitious for themselves and passionate about what they do. You will work on exciting and challenging projects.

Candyspace is an equal opportunities employer and we strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents and individuals with disabilities to apply for roles here. If you need reasonable adjustments at any point in the application or interview process, please let us know and feel free to note which pronouns you use (she/her, he/him, they/them, etc).

Summary of Role

We are seeking a Project Coordinator to join our Delivery team and work primarily across a key account, while also gaining exposure to other Candyspace clients where capacity allows.

This role requires proven experience in coordinating and delivering projects, ideally in a fast-paced, multi-stakeholder environment, along with the organisational discipline, communication skills, and a problem-solving mindset essential for successful project coordination.

The Project Coordinator will be responsible for ensuring the smooth delivery of design projects on behalf of our client. Candyspace’s remit is to manage, improve, and optimise the efficiency of their operations, enabling the Design Team to rapidly scale and iterate design activities across multiple teams within the client organisation.

You will take ownership across various workstreams, ensuring:

Clear and proactive communication between all parties
Efficient resource allocation and workload management
Adherence to deadlines and release plans
Accurate tracking of requirements, risks, and dependencies in JIRA
Consistent delivery quality in line with client expectations

You’ll work closely with designers, delivery management and client stakeholders, maintaining a streamlined design process and ensuring all requirements are prioritised, risks are documented with clear mitigation plans, and project boards remain up to date and actionable.

Key attributes:

Strong organisational and time management skills
Excellent attention to detail and ability to anticipate potential blockers
Confident communicator, able to bridge the gap between technical and non-technical stakeholders
Proactive problem-solver with a focus on efficiency and optimisation
Comfortable working under pressure while maintaining quality
Skilled in using project management tools (JIRA experience is essential)

From scoping and ideation through the project lifecycle, you will be a trusted partner to our clients, continually adding value by:

Problem-solving and removing delivery bottlenecks
Introducing process improvements and automation initiatives where possible
Demonstrating a strong grasp of product processes and client objectives

Responsibilities include:

Manage project timelines,client relationships and resources to ensure project completion on time and within budget.
Facilitate communication between team members, stakeholders, and clients.
Track project progress and identify potential roadblocks or delays, proactively implementing solutions.
Oversee and track design-related customer support requests and manage design contributions from other product teams.
Maintain and update project documentation, including meeting minutes, action items, and status reports (monthly and quarterly).
Coordinate design critique sessions, governance sessions and approval processes.
Manage and update the design project pipeline dashboard, collaborating with the responsible stakeholders to produce quarterly reports for presentation to senior client stakeholders.
Provide second-level support for design tools (Figma and Stark).
Track Figma user licences and ensure adherence to budget limitations.
Prepare bi-weekly project status updates.
Track and report on key performance indicators (KPIs) such as time to respond and time to resolve.